New payroll processor

DATE: 1/2/19
TO: All employees
FROM: Dan Dragin

Due to issues we had with our former payroll provider – CES – we have been working hard to convert to a new processor – Intuit/Quickbooks. You likely noticed the conversion begin when you had to start clocking in on 12/26 through the new platform. As with any system conversion, there are some kinks to work through and changes that will occur through the first few payroll transmissions. Following are some issues we have found, our plan for resolution, some changes we have made, along with some helpful resources…

ISSUES:
Some managers had a portion of their pay left out – we should have the remainder to you tomorrow via direct deposit or paper check
Kentucky bonus for Cinci/KY market was incorrect. The system processed ONE HOUR of pay based on your hourly rate instead of the bonus rate – so you received a portion but not all of your bonus pay. That may get processed tomorrow, but likely on your next paycheck.
Those who had loans through NCP Finance, will not see a payment deduction on this paycheck. You will, however, see that deduction doubled up on your next paycheck, but then back down to the single payment amount for all subsequent paychecks.

CHANGES:
Delivery staff
Since you are paid based on 4 Criteria each day (Base pay, on time bonus, load out bonus, dispatch/damage bonus), a single day of work will show as “4 hours” or “4 units”.
A FULL week (5 days) would be 20 “hours” or “units”
When requesting PTO/vacation, you will see 4 hours/units being equal to 1 day of work (which includes your base pay and all bonuses)