The Delivery of All Pre-Inspected Items Leaving All American As Well As Misc. Damages
ORIGIN DATE: 4/26/22
TO: All Delivery Field Staff
CC: All Warehouse Staff and Office Staff
FROM: Dan Dragin & Aric Patterson & Rob Stevens
As most of you are aware, we are trending back towards a delivery set of pre-inspected items for companies such as Deliveright and our newest client Ryder Final Mile; as well as a select few unique delivery partners. As a refresher, this means our customer’s merchandise will be opened and inspected for damages by our warehouse staff before scheduling occurs. We are going to be moving forward based on an increasing need for more accountability on all fronts. This movement was brought to a head to with the acceptance of a claim to the sum of $850 of which we will be eating the cost of and has been reinforced freshly by a dirty chair claim (cost pending.) Any questions can be addressed either to Dan, Aric, or Rob regarding the following. Any suggestions to better our company moving forward are also most welcome as we adapt to this process.
As we are all of one mind and one company, to provide the best service possible to our customers;
these terms are to be held universally by All American and Legacy members.
Moving forward, regarding this subject, we feel that while accountability needs to be addressed and understood that sometimes things happen during all our processes. These occurrences will be addressed in the form of a write-up as well as possible financial payback. Senior Management have also concluded that these charges will now be the guidelines for all forms of damage repayment, whether that be customer/partner related property/residence or property/residence of AAMSD and Legacy. In the case of vehicle damage; if, it is determined by management, that a spotter was needed and not used, the cost of vehicle repair will be split equally amongst the crew. Any damages that are found to be of a malicious act, the responsible parties will be strictly held to a 100% reimbursement to the appropriate source.
2660 Fisher Rd. Suite C
Columbus Ohio 43204
Phone: 614-224-0077 (Option 1)
One of the premier residential and commercial movers for Columbus, Ohio and Central Ohio including:
Arena District, Bexley, Campus, Clintonville, Downtown Columbus, Dublin, Easton, Gahanna, German Village, Grandview, Grove City, Hilliard, Marysville, New Albany, Pickerington, Polaris, Reynoldsburg, Short North, Upper Arlington, Victorian Village, Westerville, Whitehall, Worthington, Delaware, Galena, Galloway.
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