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Cleveland Response

Cleveland Response

David, the lead crew member for your delivery, called you at 2:07 pm to let you know they were running early & whether you would be home.

You told David that you were running late, and would be there by 3:30pm.  Although our crews are only obligated to wait 15 minutes during the delivery window for someone to arrive, their Supervisor asked them to stay an additional 15 minutes until 3:30pm to accommodate your schedule.  As is customary with all of our delivery clients (the company that you purchased your furniture from), we are required to take a picture of the delivery destination when there is a missed delivery, in case there are any questions as to whether or not we were actually there.  As you will see, this picture of your home was taken at 3:16pm.

The delivery team waited slightly longer than 3:30, and gave you one last call at 3:41pm, which is evidenced in the call log above.

At 5:29 you called our delivery team back, but your call was not answered.  Your comment that your calls were “ghosted” does not take in to account that David could have stepped away from his phone, could have been on the phone with someone else, etc.  Since you were their last delivery of the day, they were at home by the time you called.  Then at 5:31 pm your girlfriend called from her phone, and then again at 5:34pm at which time David answered.  David was told that you were now ready for your delivery, but since the team was at home by then, they politely said that your delivery would have to be rescheduled to another day.

You then continued to call David in to the evening …

And then again first thing the next morning starting at 6:39 am…

And then finally you sent David the following text.
We then instructed David to block your number on his phone, since we felt you were bordering on harassment of our staff at this point.

Again, we’re sorry you are unhappy with our service.



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